Infrastructure Solutions Group Technician, Global Support Engineer
Company: Dell Technologies
Location: Nampa
Posted on: June 15, 2022
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Job Description:
Join us as a Technical Support Engineer on our Dell Technologies
Services Global Support team to do the best work of your career and
make a profound social impact.
**What you'll achieve:**
Our goal is to build strong relationships with our customers by
meeting or exceeding their expectations with an attitude of
ownership, accountability, and sense of urgency. In this role the
candidate will be responsible for maintaining excellent customer
satisfaction by providing world class customer support,
documentation of software upgrade related activities, expanding
knowledge of assigned product lines, and utilization of standard
tools & procedures are essential components of the position.
**You Will:**
Be responsible for performing remote-based software upgrades for
customer owned Dell EMC storage systems installed globally. As part
of the upgrade process, the candidate will also verify the
configuration and health of the installed product solution prior to
performing the software upgrade and complete post-upgrade follow-up
tasks to ensure the system is returned to a fully operational
state. In addition, the candidate will be involved with scheduling
and project management activities.
**Take the first step towards your dream career**
**Every Dell Technologies team member brings something unique to
the table. Here's what we are looking for with this role:**
**Essential Requirements**
- Associates or Bachelor's Degree in a technical discipline
- Experience in implementation/upgrade projects, including software
support and systems administration
- Good customer service and communication skills, both written and
verbal
- Ability to work independently and with a strong sense of urgency,
manage priorities, and follow through on issues until closure
- Ability to learn quickly and apply new knowledge and skills
immediately
- Strong troubleshooting skills
- Must be able to manage multiple time bound activities at one
time
- Have a high level understanding of relational and hierarchal,
design, file system organization, and indexing of databases
- Working knowledge of Networking to include TCP/IP, Ethernet,
addressing, mapping, flow control, naming, routing/traffic, and
management
- Understanding of computer systems (CPU, memory, buses, I/O,
device drivers, buffering, job scheduling, virtual memory, file
systems and file systems structure) in general
- Must be proficient with Microsoft Excel, Word, PowerPoint and
Outlook
- Must be proficient with using remote based access tools such as
WebEx
- Must be able to use Unix based text editors, as well as edit Bash
and Perl scripts
**Desirable Requirements**
- Experience as a Unix, Linux or Windows system administrator is
highly desirable
- Experience administering LDAP, Active Directory, or NIS
authentication is highly desirable
- Red Hat Certified Engineer or Equivalent Experience
- Other Unix, Windows OS, or IT related certifications
- CCNE certification or Equivalent Networking Experience
- Microsoft certified engineer certification
- Understanding of the storage industry, such as storage
management, storage architecture and business continuity
Keywords: Dell Technologies, Nampa , Infrastructure Solutions Group Technician, Global Support Engineer, Professions , Nampa, Idaho
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