Emergency Communications Officer - PH
Company: Idaho Division of Human Resources
Location: Meridian
Posted on: April 18, 2024
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Job Description:
Emergency Communications Officer - PH
Posting Begin Date: 2024/04/08
Posting End Date: 2024/05/08
Category: Emergency Management
Sub Category: Dispatch
Work Type: Temporary
Location: Meridian, ID, United States
Minimum Salary: 21.20
Maximum Salary: 21.20
Pay Rate Type: Hourly
Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF
IDAHOANS
***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE
ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.
The Idaho State EMS Communication Center in Meridian, Idaho is
looking for someone who likes to be challenged and wants to make a
difference!
Are you looking for a rewarding career in public service? Are you a
team player? Do you enjoy a fast-paced and rewarding work
environment? Do you have strong communication and multi-tasking
skills? Then we have a job for you!
The Emergency Communications Officer provides statewide emergency
communications and coordination of resources in response to
emergency medical services (EMS) incidents, homeland security,
highway emergencies and services, public health issues and
hazardous materials incidents; related to the public under adverse
conditions and often stressful life/death situations. These
communications and coordination systems support local, state and
federal government agencies, emergency responders, and the
public.
Employees in this class work rotating shifts, weekends, and
holidays. Emergency Communication Officers are required to pass an
extensive background check and drug screening as part of the Peace
Officer Standards & Training certification. This position involves
hearing and speaking over radio and telephone equipment. The
incumbent in this position dispatches ground and air emergency
medical units, search and rescue, hazardous materials teams, Idaho
Transportation Department (ITD) staff, federal emergency resources
for rural and urban communities statewide in response to citizen,
agency or governmental requests or situations involving specialized
incidents requiring multi-agency response; flight follow fish and
Game helicopters; provide pre-arrival patient and post-dispatch
medical care instructions; perform related work. This position
works three twelve hour and one four hour shift per week. Telework
is not an option for this position.
Temporary positions are limited to working 1,385 hours in a
12-month period for any one state agency. Employees are eligible
for benefits if they work twenty (20) hours or more per week and
the term of employment is expected to exceed five (5) continuous
months.
The Idaho Department of Health & Welfare is a drug-free
workplace.---Any applicant offered employment in this position at
the Idaho Department of Health and Welfare will be required to pass
a pre-employment drug test. In addition, successful candidates will
be required to complete a criminal history background
investigation. Employment is dependent upon satisfactory results of
the investigation.
BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems
(https://www.persi.idaho.gov/members-1/) (PERSI) that offers a
lifetime benefit.
OTHER EXCELLENT BENEFITS
11 paid holidays
Generous vacation and sick leave accrual beginning as soon as you
start
Paid parental leave
(https://dhr.idaho.gov/information-for-state-employees/)
Medical, dental, vision insurance - incredible rates!
(full-time/30+ hours per week)
PERSI Choice 401(k)
Deferred compensation plan
Life insurance
Short and long-term disability insurance
Student Loan Forgiveness
(https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)
Wellness programs
Employee Assistance Program (EAP)
Flexible Spending Accounts (FSA)
Wide variety of training opportunities
Some positions offer flexible hours and/or telecommuting
EXAMPLE OF DUTIES:
Communications
Receives, screens, and determines call priorities; obtains accurate
and complete information pertaining to reported incidents
Determines appropriate level of response and dispatch ground and
air emergency medical, medical units, ITD, hazardous materials,
search and rescue, law enforcement, and other emergency responders,
using radio and telephone equipment
Determines geographic coordinates and provide directional
instructions to ground and air responders
Provides information to scene commander as required; facilitate
communications between responding agencies
Patient screening
Assists individuals over the telephone until emergency services
arrive on the scene
Obtains case entry information including location of call,
call-back telephone number, chief complaint, age of patient, status
of consciousness and breathing and patient condition related to
chief complaint
Provides patient information to responders and patient care
instructions to caller
Incident Management
Performs continuous dispatching, monitoring, and communications
during emergency incidents, including notification to other
persons/agencies as incident information evolves, including all
Amber Alerts and Hazardous Material incidents
Creates, modifies, and removes events in the Idaho 511 system and
highway message board system for emergency or urgent traveler
information dissemination
Creates, modifies, and removes events in Idaho Hospital Bed
Tracking system
Policy-Technical
Utilizes an array of complex references and resources such as
medical dispatch cards, maps, phone directories
Uses multiple technological devices such as highway cameras,
dynamic message signs, multiple computer software programs,
web-based applications and multi-line/channel telephone and radio
systems
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the
exam for this position. Please make sure your resume or work
history supports your meeting the minimum qualifications for this
position. Failure to do this may disqualify you from being
considered for this position. It is highly recommended to attach a
one-page cover letter to your application to demonstrate how you
meet the requirements below.
Experience providing emergency medical patient care in a
pre-hospital setting such as an EMS field provider, Emergency
Medical Dispatcher, radio dispatcher, emergency communications
operator OR an emergency services responder (EMS, fire, law
enforcement, DOT, military) OR experience providing customer
service in a high-volume call center or similar setting. Typically
gained by at least one year of experience as a basic Emergency
Medical Technician (EMT); OR successful completion of the Emergency
Telecommunicator Course (ETC); OR at least one year of experience
as a dispatcher/operator in an emergency dispatch environment; OR
at least one year of full-time experience providing customer
service in a high-volume call center or similar setting.
Experience using a personal computer to retrieve and store data.
Typically gained by at least six months of work experience storing
and retrieving data in a personal computer OR completion of a data
processing course that required hands-on experience.
Certification as an Emergency Communications Officer, OR ability to
become certified within 18 months of hire. To find out more about
becoming POST certified as an Emergency Communications Officer,
visit this link:
https://www.post.idaho.gov/DispAcad/Dispatch.html.
Below is preferred experience. It is not required for the position
but applicants with this experience may receive consideration over
other applicants.
Demonstrated experience obtaining and safeguarding sensitive
information.Typically gained by one year working in a state or
government setting.
Experience using word processing software to create and modify
documents.Typically gained by at least one year of demonstrated
professional work experience.
Learn About a Career with DHW
(https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)
***PLEASE NOTE: application assistance is not available after the
business hours listed below, on the weekends, or on holidays and
you must apply before 4:59 pm on the closing date. When applying,
use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: [email -protected] (http://dhwjobs@dhw.idaho.gov)
PHONE: (208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment
opportunities and prohibit discrimination against qualified
individuals based on their status as protected veterans or
individuals with disabilities and prohibit discrimination against
all individuals based on their race, color, religion, political
affiliation or belief, sex, national origin, genetics, or any other
status protected under applicable federal, state, or local
laws.
The State of Idaho is committed to access and reasonable
accommodations for individuals with disabilities, auxiliary aids
and services are available upon request. If you require an
accommodation at any step in our recruitment process, you are
encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email
-protected].
Preference may be given to veterans who qualify under state and
federal laws and regulations.
Keywords: Idaho Division of Human Resources, Nampa , Emergency Communications Officer - PH, Other , Meridian, Idaho
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