Customer Accounts Advisor
Company: Aaron's Inc
Location: Nampa
Posted on: November 19, 2023
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Job Description:
We are Aarons - an industry leader in the sales and lease-to-own
retail industry known for quality brand names and superior customer
service. We provide our team members the opportunity to reach their
full potential in a team-oriented, high-energy, recognition-based
environment with competitive pay and benefits. This is much more
than a job it is a career with purpose.
This is a non-exempt role, paid an hourly wage. The average pay
reflected includes base wages for average hours scheduled and
average incentive compensation for this role over a twelve month
time period. All average pay/compensation amounts are estimates and
are not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance.
Aarons Customer Account Advisors serve as coaches to our customer,
driving payment collections and lease agreement renewals by
understanding lease agreement benefits and ensuring customers are
100% satisfied with the product. As a Customer Account Advisor, you
will build relationships with our customers over the phone and
face-to-face to help bring them one-step closer to ownership.
**Skills for Success**
Customer Account Advisors can connect and relate well to people,
demonstrate empathy, listen attentively, explain things simply and
easily, and successfully navigate difficult conversations. Strong
multi-tasking, organizational, negotiation and persuasion skills
are necessary. Like all Aarons team members, they share our purpose
and passion for making a real difference in the lives of others and
the rewards that come from creating strong personal connections for
life.
**The Work**
+ Attainment and upkeep of customers accounts including maintaining
updated customer information in the store computer system and
documenting all customer payment appointments.
+ Direct contact with customers who have not renewed their Lease
agreement(s) both in home visits and over the phone
+ Sell customers on the benefits of timely lease agreement renewal
payments
+ Assist the Customer Account Manager in setting and achieving
daily, weekly and monthly revenue and renewal goals
+ Assist with merchandise returns and guest deliveries as directed
by management
+ Clean and certify merchandise in the Quality Assurance Center for
all items personally returned
+ Complete and maintain weekly vehicle maintenance sheet and route
sheets daily
+ Load, secure and protect product in company vehicle
+ Safely operate company vehicle
+ Assist the Sales Team as needed
+ Any reasonable duties requested by management
**Requirements**
+ United States at least 21 years old with a valid state Drivers
License and compliance with the Companys Driver Qualification
Policy; including satisfactory MVR (driving record). Canada at
least the age of 18.
+ Must meet DOT requirements to obtain certification in required
states (United States)
+ Ability to work schedule of hours varying from 8 am to 9 pm
+ Ability to lift up to 50 lbs. without help and up to 300 lbs.
with the assistance of a dolly
+ Two years of retail/customer service experience preferred
+ High School diploma or equivalent preferred
+ Excellent interpersonal and communication skills
+ High energy with the ability to effectively perform all functions
of the store and multitasking effectively
+ Proper telephone etiquette
+ Uphold the Aarons Brand and protect company assets
+ Maintain a professional appearance
+ Proficient computer skills
**Aarons Total Rewards**
Our team members are our greatest asset. As an expression of our
appreciation, Aarons is proud to offer outstanding career training,
competitive performance incentives, excellent advancement
opportunities, and a distinctive benefits package which
includes:
+ Sundays off
+ Employee assistance program
+ Employee purchase program with exclusive discounts
+ Physical and financial well-being programs
+ Tuition reimbursement
+ Employee Business Resource Groups
+ 401(k) plan with contribution matching
+ Paid time off, including vacation days, sick days, and
holidays
+ Life and disability insurance
+ Medical, dental and vision insurance
+ Paid paternal leave
+ Stock purchase plans
+ Pay on Demand
**Benefits vary based on full- and part-time employment status.
**About Aarons**
At Aarons we offer sales and lease-to-ownership of specialty items
including furniture, consumer electronics, home appliances, and
accessories throughout the United States and Canada. Our customers
shop at Aarons for the same reason you should choose us for the
next step in your career our ability to positively influence
peoples lives. If you are looking for a company with the passion
and dedication to make a difference in the lives of customers and
team members alike, join us today.
Aarons is committed to creating a diverse and inclusive work
environment, celebrates our team members differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.
**Aarons is an Equal Opportunity Employer.**
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Keywords: Aaron's Inc, Nampa , Customer Accounts Advisor, Other , Nampa, Idaho
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