Customer Service Representative
Nampa, ID 83687, USA
Thursday, May 20, 2021
As a Fortune 500 company, Packaging Corporation of America (PCA)
is an ideas and solutions company. Our corrugated packaging
business seeks to be the leader in helping our customers - large
and small - package, transport and display products of all kinds.
Our white paper business delivers Paper With Purpose by providing
the highest level of customer service and operational excellence.
We have approximately 15,000 team members in more than 100
locations in the United States that strive to meet the local needs
of our customers. Our mission is to serve the needs of our
customers, today and tomorrow, with products and services that
exceed expectations for performance and environmental
People Customers Trust
T he Customer Service Representative is responsible for
providing superior service to customers. This includes responding
to customer inquiries regarding product availability, pricing,
freight rates, allocations, delivery dates, receiving new orders,
monitoring status of current orders and working collaboratively
with the entire Nampa team. Additionally, the Customer Service
Representative is responsible for resolving complaints and requests
for billing adjustments.
Receive, process, and track assigned orders through to
scheduling. Consult with various internal departments to ensure
order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer
accounts/orders to appropriate internal departments including
ensuring Sales Representatives are informed of pertinent activity
regarding individual accounts.
Coordinate customer requests for product specifications,
availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and
production teams to meet customer requirements including scheduling
production, securing delivery dates, addressing order changes, and
Maintain organized customer files.
Investigate and resolve customer complaints including billing
issues and escalates to manager or appropriate internal departments
Manage on-hand inventory levels and reconcile to customer
orders, forecast and just in time schedules; this includes taking
physical inventory at month end.
Education equivalent to high school diploma required.
Two (2) years' previous work experience in a customer service
role with experience handling customer orders on an order entry
system, and maintaining / building strong positive customer
Strong working knowledge of computer systems including
experience with experience with Microsoft Word, Excel, and
Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard
and corrugated packaging industry.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer
The ability to network and build relationships with individuals
of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail
oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and
handle multiple requests simultaneously.
Above average written and verbal communication skills with the
ability to communicate to multiple audiences and purposes, and to
effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous
details, deadlines, and requests.
Previous experience working in a team environment preferred, or
a strong understanding of the importance of open communication and
information sharing among co-workers.
Able to work flexible hours or overtime as needed
Allqualified applicants must apply at Careers.packagingcorp.com
to be considered. PCA is an Equal Opportunity Employer -
Veterans/Disabled and other protected categories.
+ Pay Type Salary
+ Nampa, ID 83687, USA