Expert, Messaging

Company: T-Mobile USA, Inc.
Location: Meridian
Posted on: June 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
Messaging Experts work as part of a team to astound customers with effective resolution, proactive account management, and customer education. While Messaging Experts will resolve multiple customer inquiries, primarily via the Messaging platform, they may also interact with customers via the phone and other written channels for T-Mobile customers and third-party partners. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including payment arrangements and other collections activities, when appropriate. Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position with normal supervision while demonstrating world-class skills in courtesy, concern, timely resolution, value creation, relationship building that creates customer loyalty, and knowledge of the processes and products associate

Job Responsibilities:

• Owns and resolves issues that start in Messaging.
• Builds customer loyalty through timely and effective resolution. Increases revenue through the execution of various sales initiatives.
• Uses resource documentation for reference, automated and training tools provided and uses other LOB for support where necessary to deliver exceptional customer service.
• Resolve customer issues by making outbound calls when a customer can better be served on a call and within policy.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.
• Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.
  
  Education and Work Experience:
  
  • High School Diploma/GED (Required)
  • Less than 2 years Experience in a call center environment, or comparable customer service experience. Required
  • Less than 2 years Call center and wireless experience a plus. Preferred
    
    Knowledge, Skills and Abilities:
    
    • Customer Service (Required)
    • Communication (Required)
    • Confidentiality (Required)
    • Multitasking (Required)
      
      Licenses and Certifications:
      
      
      
      

      • At least 18 years of age
      • Legally authorized to work in the United States
        
        Travel:
        Travel Required (Yes/No): No
        
        DOT Regulated:
        DOT Regulated Position (Yes/No): No
        Safety Sensitive Position (Yes/No): No
        
        Base Pay Range: $17.60 - $31.74
        
        Annualized Incentive Target: $4,400
        
        The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
        
        At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Nampa , Expert, Messaging, IT / Software / Systems , Meridian, Idaho