Team Leader
Company: Baxter
Location: Middleton
Posted on: May 28, 2023
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Job Description:
This is where you save and sustain lives At Baxter, we are
deeply connected by our mission. No matter your role at Baxter,
your work makes a positive impact on people around the world.
You''ll feel a sense of purpose throughout the organization, as we
know our work improves outcomes for millions of patients. Baxter''s
products and therapies are found in almost every hospital
worldwide, in clinics and in the home. For over 85 years, we have
pioneered significant medical innovations that transform
healthcare. Together, we create a place where we are happy,
successful and inspire each other. This is where you can do your
best work. Join us at the intersection of saving and sustaining
lives" where your purpose accelerates our mission. JOB SUMMARY: The
Field Service Technician III serves as the subject matter expert on
multiple platforms and products across the Hill-Rom portfolio. This
position also requires advanced level training on additional
platforms as business needs require. In addition, the Field Service
Technician III will perform complex repair work on all customer and
company - owned medical equipment, as well as incur the same
responsibilities as a Field Service Technician I & II related to
product readiness for patient utilization on a wide range of rental
and customer owned medical products. Additionally, will provide
24/7 delivery, removal, and service support for products in service
centers and customer accounts in a timely and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Other duties may be
assigned: Safety o Attend monthly safety meetings. o Demonstrate a
proactive approach to safety awareness and compliance. o
Successfully complete all required safety and compliance learning
modules on a timely basis. o Complete medical testing in a timely
manner. o Sustain a clean and safe work environment, including 5S
activities. o Safely operate a fleet vehicle ranging in size from a
cargo van up to a 26,000 pound truck. o Identify safety concerns
and correct as necessary. o Ability to lift and carry up to 65
pounds using appropriate processes, including proper safety and
ergonomic procedures. Repair & Maintenance o Leads and conducts
training on Hill-Rom portfolio products and services at service
center, territory and area level o Performs complex repairs on
medical products. These are repairs beyond simple and minor
cosmetic repairs or component replacements. o Performs electronic,
hydraulic and pneumatic systems troubleshooting and repair of
assigned products. o Ability to utilize manufacturer service
manuals and documentation to provide advanced troubleshooting, root
cause and repair while working independently. o Assess assigned
products and prepare written estimates for repairs. o Use of
advanced test equipment for products assigned. o Generate service
revenue and complete activities required under service contract. o
Ability to perform routine cleaning & maintenance procedures on
various medical products. o Ability to perform pre-installation
maintenance, including 'preventive maintenance'' (PM) and 'between
patient inspection'' (BPI) and modification procedures on various
Hill-Rom products, unassisted, to include: Ability to visually,
audibly, and manually inspect Hill-Rom products for electrical,
mechanical, hydraulic, pneumatic, or cosmetic problems requiring
adjustment or repair. Ability to utilize the appropriate tools in
making required adjustments and repairs. Ability to monitor the
readings of electronic meters and gauges. o Ability to perform
sweeping, mopping, and all other general "housekeeping" duties.
Supervise & Manage o Coordinate daily work assignments, oversee and
engage in field and warehouse activities o Manage accurate on-sight
inventory o Manage parts spending and inventory to meet Service
Center(s) needs o Exhibit effective time management, verbal and
written communication skills o Monitor scoreboard and dashboard to
assist team in achieving key metrics o Participate in new hire
process (participate in the interview with the SOM, training,
development, etc.) o Manage schedules for work, various shifts,
on-call, and vacation for all Service Center staff o Participate in
the on-call rotation as required o Work with SOM, Sales, Service
Team and /or the Customer to resolve issues and improve service o
Ensure team compliance to all company policies and procedures
Present and Train o Ability to conduct effective oral presentations
of information to customers and coworkers to conduct: In-services
to hospital staff and caregivers Product demonstrations Team
meetings Feedback of field activities Cross-training of coworkers
to complete both service center and field functions In addition to
the responsibilities above, the Team Leader will at times be
required to complete tasks and responsibilities outlined in the
Field Service Technician I & II job descriptions as the needs of
the business require. Supervisory responsibilities include: This
job is a leadership role which will oversee work distribution to
all Service Center employees. The Team Leader does not make hiring
decisions, promote/demote employees and does not administer
discipline to employees. EDUCATION, EXPERIENCE, QUALIFICATIONS AND
SKILLS: To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. High School Diploma or GED required
SME on multiple platforms within the Hill-Rom portfolio required
Applicable technical or trade school training preferred 8+ years
working with medical devices/FDA regulated products in a hands-on
environment required 2+ years driving/delivery experience required
Ability to lead, direct and coordinate technical service projects,
positively impacting customer satisfaction Adapts to new
technologies and is comfortable with the Microsoft Office Suite of
products Valid driver''s license and driving record that meets
company standards and state requirements Ability to obtain and
maintain a DOT physical card required Schedule flexibility/on-call
Occasional overnight travel may be required Occasional overtime
required Good written and verbal communication skills Ability to
work independently Ability to manage time effectively Ability to
resolve conflict Ability to read, comprehend, interpret, analyze,
and apply technical information including but not limited to
technical manuals, technical bulletins, schematics, etc.
Effectively present information both verbal and written in
one-on-one and small group situations to customers, clients, and
other employees of the organization Basic mathematical skills
related to calculating/analyzing weights and measures, volume,
distance, etc. PHYSICAL REQUIREMENTS: NOTE: The inability to
perform any of the following physical requirements does not
preclude an applicant from consideration unless, following an
individualized analysis, it is determined that the physical
requirement is an essential job function and the applicant is
unable to perform such function with or without reasonable
accommodation Please refer to the Physical Demands Supplement for
complete physical requirements of this position The noise level in
the work environment is usually moderate. Must wear personal
protective equipment including but not limited to safety shoes, eye
protection, gloves, and protective clothing. Gloves supplied
include both latex and non-latex materials. Frequently works in
environments were biohazards could be present. i.e. Hospitals,
Service Centers, and Depots Must comply with Hill-Rom infection
control policies The successful candidate for this job may be
required to verify that he or she has been vaccinated against
COVID-19, subject to reasonable accommodations for individuals with
medical conditions or religious beliefs that prevent vaccination,
and in accordance with applicable law. Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified
applicants without regard to race, color, religion, gender,
national origin, age, sexual orientation, gender identity or
expression, protected veteran status, disability/handicap status or
any other legally protected characteristic. EEO is the Law EEO is
the law - Poster Supplement Pay Transparency Policy Reasonable
Accommodations Baxter is committed to working with and providing
reasonable accommodations to individuals with disabilities
globally. If, because of a medical condition or disability, you
need a reasonable accommodation for any part of the application or
interview process, please click on the link here and let us know
the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of
employment scams, where fraudulent parties pose as Baxter
employees, recruiters, or other agents, and engage with online job
seekers in an attempt to steal personal and/or financial
information. To learn how you can protect yourself, review our
Recruitment Fraud Notice. 069326
Keywords: Baxter, Nampa , Team Leader, Hospitality & Tourism , Middleton, Idaho
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