NampaRecruiter Since 2001
the smart solution for Nampa jobs

Associate Team Leader

Company: H&R Block
Location: Homedale
Posted on: April 9, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Nampa , Associate Team Leader, Hospitality & Tourism , Homedale, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


DoorDash: Restaurant Delivery
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: DoorDash
Location: Boise
Posted on: 04/14/2021

DoorDash: Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: DoorDash
Location: Boise
Posted on: 04/14/2021

Lead Cashier/Supervisor
Description: Open Interviews Tuesday-Saturday 11 AM - 4 PM br br No appointment needed. Stop by and we will give you an interview br br Pay 12.25/hr. Plus Bonus Potential br br Come help build (more...)
Company: Maverik
Location: Boise
Posted on: 04/14/2021


Fast Food Team Member - Immediate Hire
Description: No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. br br Every day and in every (more...)
Company: MOD Pizza
Location: Boise
Posted on: 04/14/2021

Restaurant Delivery
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Donnelly
Posted on: 04/14/2021

Cashier
Description: Pay 10.50/hr. Plus Bonus Potential br br Shift: This is a part-time job opportunity br br Come help build the coolest convenience experience on the planet br br Are you someone who enjoys (more...)
Company: Maverik
Location: Boise
Posted on: 04/14/2021

Data Entry Clerk / Work From Home (Remote) - Customer Service Administrative Job (Remote)
Description: Thank you for your interest Are you Looking To earn some money with a Job as a Student, Stay at Home Individual, Sales Manager, Project Manager, Retail Sales Associate, Administrative Assistant, Cashier (more...)
Company: Between Jobs Remote Opportunity
Location: Boise
Posted on: 04/14/2021

Local Box Truck Delivery Drivers Needed
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks
Company: Lowe's Companies Inc.
Location: Boise
Posted on: 04/14/2021

Customer Service Representative (US) - Must be in Idaho.
Description: Overview: br br DOING BUSINESS WITH PEOPLE, FOR PEOPLE. br br Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, (more...)
Company: Teleperformance
Location: Idaho City
Posted on: 04/14/2021

Pizza Maker - Immediate Hire
Description: No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. br br Every day and in every (more...)
Company: MOD Pizza
Location: Boise
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Nampa RSS job feeds