Technician, Install & Network Field Infrastructure
Company: Rise Broadband
Posted on: November 26, 2019
Advance your career with a leader in the wireless industry!
Rise Broadband is the nation's largest fixed wireless network. We
are dedicated to providing reliable high-speed Internet and phone
service, which enables customers to connect with the people and
things they value most.
Providing a great customer experience is what we strive to do here
at Rise Broadband. But Rise has more to offer including -
competitive pay, benefits, a fun work environment and career
advancement opportunities. Many of our supervisors and managers
began on our front lines answering calls or performing customer
installations. We believe diversity is our greatest strength. Rise
Broadband is proud to be an equal employment opportunity and an
affirmative action employer.
The Installation& Network Infrastructure Technician I is the face
of Rise Broadband serving as the front-line representative and a
key member of our service-oriented team. Responsibilities include
completing installs, disconnects, reconnects, add-ons, changes, and
troubleshooting telephone and high-speed Internet services at
customer locations while regularly climbing ladders, and working on
towers and rooftops. The position will work with high voltage
systems and equipment.
---Completes basic performance testing and setup of installed
services, including PC, Local Area Network, and/ or functionality
of Voice over Internet Protocol telephone equipment. Provides
prompt response to network issues; conducting preventive network
repair. Maintains backhaul network; repairing network outages. May
work with high voltage AC and DC electrical systems.
---Works outside or inside customer's home or business to complete
installations and repairs. Regularly climbs ladders and works on
towers and rooftops.
---Initiates and follows through on capital and repair& maintenance
projects at each site. Checks systems for correct functionality and
optimal performance. Ensures proper site operation; inspecting
cable and electrical equipment. Performs tower antenna and height
mapping for tenant activity and regulatory compliance.
---Troubleshoots, diagnoses, repairs, replaces, and upgrades
components. Troubleshoots physical layer problems with radio
frequency/RF links; resolving IP network issue problems.
---Identifies potential performance "bottle necks" in the system.
Notifies appropriate parties immediately of any issues which may
affect efficient operations.
---Interacts with customers in a professional, courteous manner
including when responding to escalations and repeat customer
concerns. Treats customers with respect, courtesy, and
professionalism at all times. Listens to descriptions of problems,
answering questions, and resolving issues. Contacts homeowners and
site managers to ensure installation satisfaction.
---Educates customers on the features and functionality of
installed products. Explains waivers, agreements, and customer
release forms. Communicates the wiring plan and equipment lay-out
with customer prior to the installation. Cleans work area upon
completion of job.
---Promotes Rise Broadband services to generate new accounts,
service upgrades or additional services by explaining the
advantages of additional products and services. Identifies and
designs potential new areas to be developed.
---Communicates with Dispatch and monitors provided software
throughout the day for information regarding changes to work
schedule and for information about current installation.
---Supports co-workers and builds positive working relationships
with all team members. Participates in team meetings as
---Meets or exceeds performance goals and quality standards. Meets
or exceeds productivity standards by prioritizing tasks and working
---Completes required training within company-mandated time limits.
Training includes, but is not limited to: Tower Climbing and Rescue
---Refers to and interprets schematics, manuals, and manufacturer's
instructions. Updates and improves job knowledge by participating
in educational opportunities, and reading technical
---Maintains and submits complete and accurate installation,
service, and inventory records.
---Ensures adequate supply levels by maintaining inventory of stock
and communicating needs to warehouse.
---Drives company truck between office and/or home, warehouse, and
work sites in a safe and courteous manner, and in accordance with
all laws and company policies. Maintains company truck and other
equipment per service requirements and safety guidelines.
---Regular, consistent and punctual attendance required. Works on
regularly scheduled days as well as unscheduled days and beyond
regular work hours due to customer or operational demands, as
needed. Work requires weekend and/or evening work and some travel
may be required. May participate in on-call schedule rotation as
---Adheres to all federal and state laws, company standards and
policies. Follows all Company standard procedures, policies and
safety practices in the course of performing work activities.
---Maintains a safe work environment by following safe practices
and adhering to safety policies.
---Performs other duties as assigned.
---High school diploma or GED equivalent preferred; post-high
school education a plus
---Minimum 18 years of age
---Valid state driver's license and acceptable driving record in
accordance with Company's Motor Vehicle Policy
---Up to three years' experience in fixed-wireless or job-related
area, such as structured wiring (e.g., new construction electrical,
low voltage wiring, home entertainment system wiring); field
service installation and repair in voice technology (telephone);
data (internet), or video (RF/cable).
---Comtrain certification mandatory (within 30 days of hire)
---Rigging certification preferred
---Excellent customer service, time management, and decision-making
---Working knowledge of PC and MS Office products
---Ability to interact and communicate appropriate information to
customers and team members in a professional manner
---Ability to effectively maintain professional appearance and
demeanor in a variety of work environments
---Ability to read and interpret technical information, such as
repair manuals, parts books, etc.
---Working knowledge of networking and electronics theory, and
electrical codes and standards relative to communications
---Basic knowledge of RF wireless technologies, IP networking, and
---Ability to analyze and define problems, calculate figures and
amounts, prioritize work flow, multitask, meet deadlines, and
---Ability to work required shifts and overtime (if necessary)
---Ability to travel and provide service in assigned geography
---Self-motivated; ability to work independently with limited
supervision to complete tasks, respond to department requests,
collaborate with others to utilize resources, and apply knowledge
to identify quality solutions
---Employee is constantly required to stand, walk, use hands to
handle or feel objects, tools or controls and reach with hands and
arms. Must possess physical conditioning and stamina to climb
heights up to 500 feet and perform physically demanding tasks at
such heights. Must be able to frequently climb a ladder and work in
an elevated position. On a constant basis, must safely lift, carry
and maneuver heavy or awkward objects 100 pounds or more, with or
without assistance. Specific vision abilities required include
close up, distance, peripheral vision, depth perception and the
ability to adjust focus. Full spectrum color vision required.
---Must be able to work safely in a field or office environment.
Must be adept at working in adverse weather conditions.
---Daily travel within the Company's geographical footprint is
This job description is not meant to be an all-inclusive statement
of every duty and responsibility which will ever be required of an
employee in this position, however, the employee will be held
responsible for all duties assigned.
Electronic Application Procedures: Rise Broadband only considers
applicants that complete our electronic application through our
career center. If, because of a disability, you need special
services or facilities in order to apply for this opening, please
call the Human Resources Office 3 0 3 - 7 0 5 - 6 5 2 2.
Diversity creates a healthier atmosphere and Rise Broadband is an
Equal Opportunity/Affirmative Action employer. We are firmly
committed to non-discrimination and affirmative action and it is
the policy of the Rise Broadband to strive to afford equal
opportunity to qualified individuals, regardless of their race,
color, religion, sex, age, marital status, sexual orientation,
gender identity, genetic information, national origin, veteran
status, disability or any other legally protected
We are a drug free workplace and all employees must be authorized
to work in the US. All offers of employment will be contingent on
the successful completion of a drug test, reference and criminal
background investigation. Some positions will also require a motor
vehicle record check.
For more information about the company please visit:
Keywords: Rise Broadband, Nampa , Technician, Install & Network Field Infrastructure, Engineering , Nampa, Idaho
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